A Line for Every Extension

 I recently replaced the business phone systems within the company I own to accommodate the requirements of my staff. I wish I could say that it had been to accommodate the requirements of our customers, but sadly, that may not the case. You see, our old telephone system had more extensions than we had lines for. it had been built with the idea that inter-office communications would be utilized quite incoming and outgoing calls. Since my company deals primarily with internet business and doesn't do much within the way of transactions over the phone, the system I put in situ within the late 90's had served us well until very recently. As lately , I even have had vendors who had traditionally reached me by phone sending me e-mails. They were complaining that it's often impossible to urge through to me. I looked into the matter and this is often what I found© Most of my employees were spending an excellent deal of your time talking on the phone. They weren't lecture vendors, customers, service providers or other business entities. Instead, they were utilizing the phone for private reasons. 

Don't get me wrong, I'm not the sort of boss who thinks it's never acceptable to speak on the phone. I understand that in the workday, things are inevitably sure to come up which require an employees' attention. We've all been there. Perhaps a toddler is sick or the car is within the shop needing repairs. I understand that this stuff often require time spent on the phone. Judging from the traffic on my lines and therefore the astronomical phone bills i used to be receiving, however, this was way beyond what i feel any employer would consider acceptable. 

So, i made a decision to exchange the old telephone system . The new system features a line for each extension, including mine, in order that vendors or anyone else are going to be ready to reach me at any time. Since the new telephone system also offers increased functionality, I had a further feature programmed in.

Now, whenever someone makes an outgoing call, they need to dial in their own code in order that both the amount they call and therefore the times spent are recorded. These records are matched to the telephone bill and every one employees are required to mark the non-business related calls they create monthly . Since the calls bear their code, they can't say it wasn't them who made the decision . Of course, they need to buy these calls. I even have noticed that phone times (and my phone bills) have decreased substantially.


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